About Us

For more than a decade, INVISION has provided its clients with a wide range of claims-related services. All INVISION team members have extensive experience in both insurance and claims matters, ensuring expedited activity on assignments.

INVISION’S team of professionals includes a deep reservoir of claim representatives, lawyers, investigators, medical staff and other experts whose sole focus is to bring closure to a claim.

At INVISION, we adhere to a simple set of principles:
  1. Resolve claims using the most prudent, cost-effective method.
  2. Leverage all resources at our disposal to process and expedite claims and related services.
  3. Deliver exceptional customer service on a timely basis.

Richard G. Randazzo, President

Richard Randazzo is a well-established professional involved in claims administration and liability insurance matters.

With over 35 years' experience in claims investigation, Rich offers INVISION clients breadth and depth in all facets of claims-related matters. His background also includes more than 28 years' experience in claims management.

Rich has managed all classes of property and casualty insurance, including private passenger and commercial auto, homeowner, commercial general liability, inland marine, commercial property and employment practices. Rich’s background also includes skills in independent claim and legal file auditing. In addition, he is a highly effective mediation/arbitration representative and claims negotiator.

Rich is also active in a number of professional insurance and claims associations and is personally licensed in more than 12 states.

Carol Meriam, Esq., Claims Manager

Carol Meriam is an attorney who handles all INVISION claims with high exposures, as well as claims with complex issues and protracted litigation. Using her excellent analytical, conflict resolution and litigation management skills, Carol effectively reduces costs and claim file inventories.

Carol joined INVISION in 1997 and during this time successfully managed a Lloyds of London run-off program, which required creating an action plan for mitigation, resolution and file closure. She also assisted the company in analyzing hundreds of claim files in preparation to serve as an independent expert witness in a multi-million dollar lawsuit.

This core staff, as well as the rest of Invision’s national network of licensed and experienced investigators, stands ready to provide you with the attention and expertise needed to get the job done – right.